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Questions

Frequently asked.

Buying, delivery, licences, paying from Ghana, refunds and support, in one place. The product pages answer the questions about each app.

Buying and delivery

What does Amanorsac Studio sell?

Music software the studio makes itself: desktop apps and audio plug-ins for musicians, churches and studios, such as Chordlight 88, Stem Sorter, Nebula Tide, SecondOut and the AMB collections. The studio also does mixing and mastering, booked on the Mixing page.

How do I get the software after I pay?

At once. The licence goes onto your account the moment a card payment goes through: the key is in My Apps, and the download is there, on the app's page, and in Amanorsac Hub. Nothing is posted and there is no delivery charge.

What is Amanorsac Hub?

A small free app for Windows and Mac. Sign in with the same account and it installs every app you own, hands your key to the plug-ins, and tells you when an update is out. You can also download each app from its page without it.

Do I need an account?

Yes, a free one. It is where your keys, devices and downloads live, so a new computer or a lost email is never a problem.

Paying

Which ways can I pay?

By card, Apple Pay or Google Pay through Stripe, in US dollars. In Ghana, by MTN Mobile Money as well.

How does MoMo work?

Scan the code on the app's page, or send to 024 685 8947 (Stephen Amanor Sackey), then send the screenshot on WhatsApp. Your code comes back the same day, usually within the hour, and you redeem it on the Redeem page. The price is the same as by card, at the day's rate.

Is the price once, or a subscription?

Once. Every licence is bought outright. Where a page says a year of updates is included, the version you have keeps working after that year.

Can I get a refund?

Downloadable software cannot be returned, so there is no no-questions window. If a product does not work on a system it says it supports and we cannot fix it for you, we refund it. Write within thirty days of buying. The full policy is in the terms.

Licences

How many computers can I use it on?

Two per licence, the studio machine and the laptop, and your phone where there is a phone build. Devices can be swapped from My Apps.

Does it need the internet?

Once, to activate. After that an app runs offline for thirty days at a stretch and checks in again when it can.

I lost my licence key.

It is in My Apps, always. Sign in and copy it.

Are updates free?

Yes, for the period the product page states, and most apps have had every update free so far. The Hub offers each update when it lands; owners are also emailed once per version.

The studio

Where is the business?

Amanorsac Studio is the trading name of Studio Amanorsac, a sole proprietorship registered in Ghana (BN805241021) with its registered place of business in Ashaley Botwe, Accra. Stephen works from Charlottesville, Virginia, and serves customers worldwide. Details are in the terms and on the Contact page.

How do I reach a person?

Email hello@amanorsac.studio or WhatsApp +233 24 685 8947. Replies come from Stephen, usually within a business day.

Where are the reviews?

On each app's page, written by people who bought and used it. Reviews are invited by email about a week after a confirmed download.